Shipping policy

Shipping & Delivery Policy

1. Digital Product Delivery
Since you’re purchasing a digital robot, all deliveries are completed electronically. No physical items will be shipped.

2. Delivery Method & Timeframe

  • After successful payment, your digital robot will be delivered automatically via email to the address provided during checkout.

  • Delivery typically occurs within 1–24 hours of payment confirmation. If delays occur (e.g., payment verification), we’ll notify you promptly.

3. What to Expect in Your Email

  • A download link or attached file (e.g., software, license key, or access instructions).

  • A receipt for your purchase.

  • If you don’t see the email:

    • Check your spam/junk folder.

    • Ensure you entered the correct email address at checkout.

    • Contact us at teztrades@gmail.com for assistance.

4. Accessing Your Digital Robot

  • Follow the instructions included in the email to install or activate your product.

  • Ensure your device meets system requirements (list these if applicable, e.g., OS compatibility).

5. No Shipping Fees or Tracking

  • There are no shipping charges for digital products.

  • Since delivery is electronic, no physical tracking information is provided.

6. Refunds & Returns

  • Due to the instant nature of digital delivery, all sales are final unless otherwise stated.

  • Refunds may be issued only if the product is defective or undeliverable due to an error on our end.

7. Customer Support

  • For delivery issues or technical help, contact us at teztrades@gmail.com within 2 days of purchase.

  • Include your order number and a description of the issue for faster resolution.

8. Data Security

  • We use secure payment gateways (e.g., phone pe, paypal) and encrypt sensitive data.

  • Your email address will only be used for delivery and updates (see our Privacy Policy).

9. Policy Updates

  • We reserve the right to update this policy. Changes will be posted on our website.

Important Notes

  • 🔍 Double-check your email address during checkout to avoid delivery issues.

  • ⚠️ No resale or redistribution of the digital robot is permitted (clarify licensing terms in your Terms of Service).

  • ⚖️ For EU customers: Comply with digital product regulations (e.g., 14-day refund exceptions under GDPR).

Need Help?
Contact us at: teztrades@gmail.com