Refund policy
Tez Trades – Refund Policy
1. Digital Product Nature
Tez Trades provides non-tangible digital products (automated trading software). Due to the immediate access granted upon purchase, all charged fees are non-refundable unless explicitly stated below.
2. Free Trial Period
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Users receive a 1-month free trial to test the robot’s functionality in a demo environment.
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No payment is required during the trial period, and users are under no obligation to subscribe afterward.
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Use this trial to thoroughly evaluate the robot’s performance and risks.
3. Refund Eligibility
Refunds will only be considered under the following circumstances:
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Technical Failure: If the robot is defective or non-functional due to errors on Tez Trades’ end (e.g., software incompatibility we failed to disclose).
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Undelivered Service: If you never received access to the robot after payment (e.g., due to a system error).
Refunds will NOT be issued for:
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Dissatisfaction with the robot’s performance or trading results (profits/losses).
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Failure to understand risks disclosed in the Terms and Conditions.
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Changes in market conditions or personal financial circumstances.
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Lack of profitability during real-money trading.
4. How to Request a Refund
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Contact teztrades@gmail.com within 7 days of your subscription payment.
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Include:
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Your order number.
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A detailed explanation of the issue (e.g., screenshots, error logs).
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Refunds are processed within 5–10 business days and returned to the original payment method.
5. No Guarantees & Risk Acknowledgement
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By trading with real money with robot you agree:
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Trading involves high financial risk, and losses are possible.
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Tez Trades does not guarantee profits, and refunds will not be issued for losses.
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You are solely responsible for monitoring trades and financial outcomes.
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6. Chargeback Policy
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Unauthorized chargebacks or payment disputes will result in:
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Immediate termination of your account.
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Legal action to recover fees and dispute costs.
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7. Policy Updates
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We reserve the right to update this policy. Continued use of the Service implies acceptance.
Contact Information
Tez Trades
Email: teztrades@gmail.com
Website: teztrades.com
Important Notes for Users:
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🚨 Test Before Paying: Use the free trial to avoid dissatisfaction.
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📉 Trading Risks: Only invest funds you can afford to lose.
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🔍 Read Carefully: Review the Terms and Conditions and Risk Disclosure before subscribing.