Refund policy

Tez Trades – Refund Policy

 

1. Digital Product Nature

Tez Trades provides non-tangible digital products (automated trading software). Due to the immediate access granted upon purchase, all charged fees are non-refundable unless explicitly stated below.

2. Free Trial Period

  • Users receive a 1-month free trial to test the robot’s functionality in a demo environment.

  • No payment is required during the trial period, and users are under no obligation to subscribe afterward.

  • Use this trial to thoroughly evaluate the robot’s performance and risks.

3. Refund Eligibility

Refunds will only be considered under the following circumstances:

  • Technical Failure: If the robot is defective or non-functional due to errors on Tez Trades’ end (e.g., software incompatibility we failed to disclose).

  • Undelivered Service: If you never received access to the robot after payment (e.g., due to a system error).

Refunds will NOT be issued for:

  • Dissatisfaction with the robot’s performance or trading results (profits/losses).

  • Failure to understand risks disclosed in the Terms and Conditions.

  • Changes in market conditions or personal financial circumstances.

  • Lack of profitability during real-money trading.

4. How to Request a Refund

  • Contact teztrades@gmail.com within 7 days of your subscription payment.

  • Include:

    • Your order number.

    • A detailed explanation of the issue (e.g., screenshots, error logs).

  • Refunds are processed within 5–10 business days and returned to the original payment method.

5. No Guarantees & Risk Acknowledgement

  • By trading with real money with robot  you agree:

    • Trading involves high financial risk, and losses are possible.

    • Tez Trades does not guarantee profits, and refunds will not be issued for losses.

    • You are solely responsible for monitoring trades and financial outcomes.

6. Chargeback Policy

  • Unauthorized chargebacks or payment disputes will result in:

    • Immediate termination of your account.

    • Legal action to recover fees and dispute costs.

7. Policy Updates

  • We reserve the right to update this policy. Continued use of the Service implies acceptance.

Contact Information

Tez Trades
Email: teztrades@gmail.com
Website: teztrades.com

Important Notes for Users:

  • 🚨 Test Before Paying: Use the free trial to avoid dissatisfaction.

  • 📉 Trading Risks: Only invest funds you can afford to lose.

  • 🔍 Read Carefully: Review the Terms and Conditions and Risk Disclosure before subscribing.